We understand that choosing a heating and plumbing company often comes with questions about services, appointments, repairs, installations, and what to expect. This FAQ page is designed to provide clear, straightforward answers to some of the questions we are most commonly asked by homeowners and landlords across Derbyshire and Nottinghamshire.
If you cannot find the information you need, our team is always happy to help directly.
About Our Services
▶
What services do MD & BW Buxton Ltd provide?
We provide a wide range of heating, plumbing and home improvement services, including boiler repairs, boiler servicing, boiler installations, central heating services, plumbing repairs, bathroom installations, fireplace fitting, and landlord gas safety certificates.
▶
Do you work with both homeowners and landlords?
Yes, we regularly work with homeowners, landlords and property managers across Derbyshire and Nottinghamshire.
▶
Are your engineers Gas Safe registered?
Yes, all gas work is carried out by fully Gas Safe registered engineers in line with current UK safety regulations.
▶
Do you offer bathroom installation services?
Yes, we provide bathroom design and installation services, including wet rooms and accessible bathroom solutions.
You can learn more on our
Bathrooms page.
▶
Do you install fireplaces and stoves?
Yes, we supply and install a range of gas and electric fireplaces and stoves.
More information can be found on our
Fireplaces page.
Boiler And Heating Questions
▶
Do you repair boilers?
Yes, we provide boiler diagnostics and repairs for a wide range of boiler makes and models.
You can view more information on our
Boiler Services page.
▶
How often should a boiler be serviced?
Most boilers should be serviced annually to help maintain efficiency, safety, and manufacturer warranty requirements.
▶
Do you provide emergency boiler repairs?
No, we do not provide a 24-hour emergency callout service. However, we aim to attend urgent heating and boiler issues as quickly as possible, often on the same or next working day, where availability allows.
▶
Can you install a new central heating system?
Yes, we provide full central heating installations and system upgrades for domestic properties.
More details are available on our
Heating Engineers page.
▶
Do you offer landlord gas safety certificates?
Yes, we carry out landlord gas safety inspections and provide CP12 certificates.
You can learn more on our
Gas Safe Certificates page.
Plumbing And Bathroom Questions
▶
Do you carry out general plumbing repairs?
Yes, we provide a wide range of plumbing services, including leak repairs, toilet repairs, radiator issues, appliance plumbing, and pipework repairs.
Visit our
Plumbing Services page for more information.
▶
Can you help with bathroom refurbishments?
Yes, we manage both full and partial bathroom refurbishments, including plumbing, fixtures, showers, baths and wet rooms.
▶
Do you offer accessible bathroom installations?
Yes, we can provide accessible bathroom and wet room solutions designed around individual requirements.
▶
Can I visit your showroom?
Yes, our showroom is located at 80 Derby Road, Heanor, Derbyshire, DE75 7QJ.
Quotes, Appointments, and Service Areas
▶
Do you provide free quotes?
Yes, we offer free, no-obligation quotations for many of our services.
▶
How can I request a quote or appointment?
You can contact us by phone, email, or through our online enquiry form on the
Contact Us page.
▶
What areas do you cover?
We cover Heanor, Ripley, Belper, Derby, Ilkeston, Eastwood, Long Eaton and surrounding areas across Derbyshire and Nottinghamshire.
▶
What are your opening hours?
Our office and showroom opening hours are Monday to Friday, 09:00 to 16:00.
▶
Do you offer same-day appointments?
Yes, where availability allows, we aim to attend to urgent issues on the same or next working day.
Trust, Experience, and Customer Support
▶
How long has MD & BW Buxton Ltd been established?
We have been serving customers across Derbyshire and Nottinghamshire since 1968.
▶
Are you a family-run business?
Yes, we are a long-established family-run heating and plumbing company based in Heanor.
▶
Why do customers choose MD & BW Buxton Ltd?
Customers often choose us because of our experience, local reputation, professional workmanship, transparent communication, and reliable customer service.
You can read more on our
Testimonials page.
▶
Do you provide advice on whether to repair or replace a boiler?
Yes, we provide honest advice based on the age, condition and efficiency of your current heating system.
If you have a question that is not covered on this page, our team is always happy to help. Whether you need advice about boiler repairs, heating upgrades, plumbing work, bathrooms, fireplaces or landlord services, we will do our best to provide clear guidance and helpful information.
