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"Your leading Central Heating & Plumbing Specialist, with over 50 years experience in Derbyshire"
  • Professional plumbing services
  • Boiler servicing and heating support
  • Central heating and radiator services
  • Bathroom installation services
M.D. & B.W. Buxton Ltd

Our Process

At MD & BW Buxton Ltd, we understand that arranging work on your property can raise plenty of questions. Whether you need a boiler repaired, your central heating upgraded, a plumbing problem resolved or a new bathroom installed, knowing what to expect can make the experience much easier.

Established in 1968, we're a family-run plumbing and heating company based in Heanor, serving homeowners and landlords throughout Derbyshire and Nottinghamshire. With over 50 years of experience, Gas Safe registered engineers and APHC accreditation, we provide professional advice and a wide range of property services.

From your initial enquiry and free, no-obligation quotation to arranging and completing the work, we aim to make the experience as straightforward as possible. Below, we explain the main stages of working with our team, so you can take the next step with confidence.

Contact Our Team

How Our Process Works

Step 1 - Get in Touch With Our Team

The first step is to contact our friendly team and tell us what you need help with. Whether you're dealing with an unreliable boiler, a leaking pipe or planning a complete bathroom refurbishment, we're happy to discuss your requirements.

You can call our Heanor office on 01773 714804 or submit an enquiry through our website. Let us know what service you require, where your property is located and any relevant details about the work.

For heating and plumbing problems requiring prompt attention, we aim to attend on the same day or the following day, subject to availability. Although we don't offer a dedicated emergency callout service, we'll discuss the earliest available appointment with you.

Step 2 – Discuss Your Requirements

Once you've contacted us, we'll help you explore the options available for your property. Our services cover everything from everyday plumbing repairs and annual boiler servicing to central heating upgrades, bathroom installations and gas safety inspections.

For repairs, it's useful to explain the problems you've noticed, such as unusual boiler noises, inconsistent heating or leaking pipework. For planned installations, we can discuss your requirements and the type of improvements you're considering.

If you're planning a bathroom renovation, you can also visit our bathroom showroom in Heanor to explore bathroom options and discuss your ideas.

Step 3 – Assess the Work Required

Understanding the existing installation and the work involved is an important part of recommending a suitable solution. Our experienced engineers can investigate boiler faults, assess central heating problems and identify issues with plumbing systems.

For larger improvements, such as a new boiler or bathroom refurbishment, the requirements will depend on your property, existing installations and preferred outcome.

We focus on identifying practical solutions based on what your property needs. In some cases, a repair or adjustment may be appropriate, while other situations may benefit from a replacement or more extensive improvement.

Whether you require boiler repairs, heating maintenance or a planned installation, understanding the work required helps establish the next steps.

Step 4 – Receive Your Free Quotation

Once the work required has been established, we can provide a free, no-obligation quotation for the proposed service or installation.

Whether you're replacing an older boiler, updating your bathroom or arranging plumbing work, we'll help you understand the available options before you decide how to proceed.

The scope of work may vary depending on the condition of your existing system, the materials required and the type of installation or repair involved.

Our team can answer questions about the proposed work so you can make an informed decision about your property. There's no obligation to proceed simply because you've requested a quotation.

Step 5 – Arrange Your Appointment or Installation

Once you're happy to proceed, the next step is arranging the work. We undertake a wide variety of jobs, from smaller plumbing repairs and routine boiler servicing to complete central heating installations and bathroom refurbishments.

The arrangements will depend on the type of service, engineer availability and any materials required. Our team can discuss the next available appointment or suitable arrangements for your project.

For larger installations, the work involved may require additional planning before an installation date can be agreed. This could include discussing the scope of the project and confirming which products or materials are needed.

Step 6 – Carry Out the Work

When the agreed work begins, our engineers carry out the required repairs, servicing or installation according to the needs of your property.

Our Gas Safe registered engineers undertake relevant gas work, including boiler repairs, installations and servicing. We also provide general plumbing, central heating improvements, bathroom installations and Fireplace & Gas Stove Installation.

The work involved will depend on the service. A boiler repair may involve fault diagnosis and replacement of a faulty component, while a bathroom refurbishment may include plumbing alterations, installation of new fixtures and associated finishing work.

With more than five decades of industry experience, our team brings practical knowledge to projects of different sizes.

Step 7 – Completion and Aftercare

Once the agreed work is complete, the final steps depend on the type of service provided. Boiler servicing, heating installations, gas safety inspections and bathroom projects each have different requirements.

Where applicable, relevant checks and documentation form part of the work carried out. For landlords, our gas safety inspection services include the provision of the appropriate gas safety record.

Boiler installations and servicing may also involve relevant manufacturer or service documentation, depending on the work undertaken.

We understand that customers may have questions after work has been completed, particularly when new equipment or installations are involved.

What You Can Expect

When choosing a company to carry out work in your home, experience, qualifications and clear information all matter. At MD & BW Buxton Ltd, we've been supporting homeowners and landlords across Derbyshire and Nottinghamshire since 1968.

Our range of services means customers can contact one established local business for many of their heating, plumbing and property improvement needs.

Why choose MD & BW Buxton Ltd?

  • Family-run business established in 1968
  • Over 50 years of plumbing and heating experience
  • Gas Safe registered engineers
  • APHC accredited
  • Free, no-obligation quotations
  • Boiler, heating, plumbing and bathroom services
  • Support for homeowners and landlords
  • Bathroom showroom in Heanor
  • Serving Derbyshire and Nottinghamshire
  • Same-day or following-day attendance where possible, subject to availability

Find out more about our history, experience and approach on our About Us page.

Frequently Asked Questions

▶ How Do I Get Started?

Simply contact MD & BW Buxton Ltd on 01773 714804 or submit an enquiry through our Contact Us page. Tell us what type of work you require and where your property is located. Our team can discuss your requirements and advise on the appropriate next step.

▶ Do You Provide Free Quotations?

Yes. We provide free, no-obligation quotations for proposed work. Whether you're considering a boiler replacement, bathroom installation or plumbing improvements, you can contact us to discuss your requirements. The information needed to prepare a quotation will depend on the type and scope of the work.

▶ How Quickly Can You Attend?

We aim to attend heating and plumbing problems on the same day or the following day wherever availability allows. However, we don't operate a dedicated emergency callout service, and appointment availability can vary. Contact our Heanor office to explain your requirements and find out when an engineer may be available.

▶ Can I Visit Your Bathroom Showroom?

Yes. Our bathroom showroom is located at 80 Derby Road, Heanor, Derbyshire, DE75 7QJ. Customers considering a new bathroom can explore available options and discuss their requirements with our team. Whether you're planning a complete refurbishment, wet room or accessible bathroom, visiting the showroom can help you consider suitable designs and fixtures.

▶ Are Your Engineers Gas Safe Registered?

Yes. Our engineers carrying out relevant gas work are Gas Safe registered. This includes work involving gas boilers and applicable gas installations. Gas Safe registration is an important requirement for gas engineering work in the UK, helping customers choose appropriately qualified professionals for their property.

You can also learn more about our gas safety certificate services.

▶ What Happens After the Work Is Completed?

The completion process depends on the service provided. For example, gas safety inspections involve relevant inspection records, while boiler servicing and installations may require service or manufacturer documentation. The exact handover arrangements, guarantees and ongoing support will depend on the work undertaken.

Get Started

Whether you need help with an unreliable boiler, a central heating problem, general plumbing repairs or a planned bathroom renovation, MD & BW Buxton Ltd is here to discuss your requirements.

From our base in Heanor, we provide professional plumbing, heating and property services across Derbyshire and Nottinghamshire, backed by more than 50 years of experience.

Tell us what you need, ask about availability or request a free, no-obligation quotation. Our team can help you understand the options and take the next step with confidence.

Get Your Free Quote

Covering Derbyshire
  • Heanor
  • Alfreton
  • Ilkeston
  • Long Eaton
  • Ripley
  • Belper
  • Hucknall
  • Eastwood
M.D. & B.W. Buxton Ltd